IN a bid to truly maximise uptime, Scania launched to its network a programme for escalation technicians in the UK. The vision was to enhance diagnostic capability in the network and deliver a faster response to VORs.
Independent dealer TruckEast fully embraced the programme from the start, with two of the UK’s 27 escalation technicians positioned within their group.
In 2017, Northampton-based Colin Woodcock was recognised for his focus on reporting quality deviations found within the Scania product. His investigative nature means that even the most minor deviation is flagged, which has a positive effect on product quality for Scania customers.
As part of the recognition he was awarded a 17mm golden Snap-On spanner from Scania; the size reflecting the year of the achievement
Having worked with the Scania product for 17 years, Colin’s work ethic is to get it right the first time; a trait that naturally led to being put forward to be an escalation technician.
“When my name came up within the awards, I was so proud to be acknowledged for what I do,” said Colin. “For me, it’s just good practice, any engine, any problem found, I create a case file – attach supporting documents, write a good explanation of the problem and of course take photographs – after all a picture says a thousand words.”
Across the industry it’s know that even the best vehicles are only as good as the back-up behind them. At TruckEast, the culture is to put customers first, so the focus on reducing downtime further with their escalation technicians is another means to keep business moving and demonstrate this commitment to their customers.
For more information visit www.truckeast.co.uk