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Removing the element of risk

CHOOSING the right distribution and warehousing provider is key to your business and any change that you make creates some element of risk.

What needs to remain constant is how you meet the challenges of meeting your customers’ increasing demands regarding both reduced lead times as well as a restricted delivery window.

PC Howard Ltd not only recognises this but has both the team in place that understands these challenges and also the IT systems that enable it to plan, monitor and inform both customers and delivery points as to the progress with each and every delivery.

The local, family-owned distribution and warehousing provider, a founder member of the largest Pan European pallet network, Palletways, retains its family values and commitment to the highest level of customer service.

Managing Director Andrew Howard, said: “Whilst we aim to get all deliveries delivered on time and in full 100 per cent of the time, we all know that with the challenges of the UK road network, that this is not always possible – but keeping our customers informed is!

“At PC Howard Ltd, our whole team are committed to using the latest IT to deliver a seamless and stress-free service to our customers. This relates to both our driving team as well as our office team.

“All our vehicles have trackers, so on our screens we know where our vehicles are at all times, when our vehicles arrive at their destination the driver will confirm he has arrived and you will receive this information.

“When the goods are delivered, the driver will capture a signature and again our system will be updated and the client informed that the delivery has been made. This level of communication keeps you, the customer, informed about the movement of your goods and takes away any uncertainty.”

If you want to find more about how PC Howard Ltd can enhance your customer service and customer satisfaction then contact

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