STANDARDS, once set are there to be maintained, and at Stanair Industrial Doors it’s important to everyone to show that targets are being met.
Stanair Industrial Doors provides, maintains and repairs industrial doors as well as a range of window and door grilles, bars and shutters.
STANDARDS, once set are there to be maintained, and at Stanair Industrial Doors it’s important to everyone to show that targets are being met.
Stanair Industrial Doors provides, maintains and repairs industrial doors as well as a range of window and door grilles, bars and shutters. Calls coming into its main number will, the company promise, be answered within three rings and, where an emergency repair is needed, the customer is given a guarantee that the door will be secured or repaired on the first engineering visit, or they don’t pay a penny.
That first visit is normally within two hours of them making an emergency call, 24 hours a day, 365 days a year, and often sooner.
Stanair is parent company to Shire Security, which has the same customer-focused ethos, currently boasting a response time of 34 minutes, well below the industry standard of four hours. Shire Security provides a complete security service, from the supply, installation, repair and maintenance of burglar alarm systems to CCTV, access control, nurse call systems, access control, fire alarms, fire extinguishers, and physical security equipment.
Martin Wall, Director of Stanair Industrial Doors said: “Stanair Industrial Doors has been going for 40 years now and has been very successful throughout its history, and we believe that an important part of that success is down to the way we treat our customers.
“It has always been important to us to treat our customers well, to set standards for the company and to meet them, responding to customers’ needs as quickly as we can and as efficiently as we can. We’ve increased the sales and admin teams recently and that helps to deliver the level of customer service we want to achieve.
For further details, contact Stanair Industrial Doors on 01536 482187 or visit www.stanair.co.uk