LOCAL family-owned distribution and warehouse provider P C Howard Ltd have had a successful summer, following up their BRC audit in July with the renewal of their BRC accreditation renewed with an A Grade.
Andrew Howard, Managing Director, said that this is a tribute to the dedication of PC Howard's staff and their hard work in understanding and meeting customers' needs .
He added that most people do not appreciate that the BRC accreditation is actually graded and most companies do not reveal what grade they have managed to achieve.
In addition, P C Howard Ltd was also successful at the Summer Palletways Conference when the level of service they provide was recognised by Palletways, with the firm successful in being awarded a Platinum Award for Services to Customers.
Andrew Howard said: "Both of these successes are a result of the dedication of staff to meet the needs of our customers - we are continually reviewing our systems and investing in IT to ensure that the service we deliver is second to none.
"Our latest change as been to introduce ETAs ( estimated time of arrival ) for all our customers together with a traffic light warning system so that our support team can see when a consignment is at risk and it gives them time to implement any corrective action - hence further improving our service levels to our customers."
PC Howard have evolved by pushing the boundaries to find ways of applying cutting edge technology to the business while providing a competitive edge and added value for its customers.
The firm's digital information hub provides extensive operational and customer data in real time to improve processes, communication, traffic planning and vehicle utilisation, while the company's online pallet track and trace system is the most advanced within its sector, enabling the current status of every pallet in the UK and Europe, to be identified without the need for a phone call. Visibility and transparency are key showing the location, estimated times of arrival and proof of delivery in real time offering solutions to both the network members and the end customer.
For more information on PC Howard's services call 01604 883516 or 01780 444444 or email Julie@pchoward.com
Caption: Andrew is pictured with Dan Livsey one of our Traffic Planners being presented with the award by Mike Harrison , Operations Director of Palletways and Rob Gittins , Managing Director of Palletways