PC Howard Ltd, a family owned distribution and warehousing business, continues to invest in technology and the build the interface between the business and its customers.
The uncertainty of Brexit remains very real and customers need to know that they have the right distribution and warehousing partner, one that evolves to push the boundaries and find ways of applying cutting edge technology to help customers maintain their competitive edge and serve their own customers well.
As part of the Palletways network, PC Howard operates via 13 hubs in the UK, Germany, France, Italy, Spain, Portugal, Belgium, Holland, Denmark, Eire, Austria, Luxembourg and Poland.
A digital information hub provides extensive operational and customer data in real time to improve processes, communication, traffic planning and vehicle utilisation. It covers everything from live vehicle status information, which enables constant checks to be made on the location and delivery of all consignments and the proactive management of consignments at risk of any delivery issue, through to delivery profiling.
Managing Director Andrew Howard said: “Whether you use our distribution or warehousing service you will get access to our portal, which is a window into our operation and improves communication. To support this, we have trackers to monitor the movement of our vehicles and a ‘traffic light’ system that helps us monitor your consignment.
“Our drivers get their instructions electronically and will confirm when they are on route and when the goods are delivered.
“Importantly, these platforms are supported by our Customer Service Team, who are here to monitor orders, to ensure that they are being processed, and that we meet our customers’ needs – ensuring they have satisfied customers of their own – which leads to more business for all.”
To find out more about the services available from PC Howard call 01780 444444 or visit the website www.pchoward.com