FINDING the items we need in one place at the click of a mouse is something that has become an invaluable part of shopping – whether for business or pleasure.
Sometimes, though, it can mean missing out on the expert input of the seller, who is more often than not the ideal person to advise on which products are best suited to meeting your needs.
Whether online or in person, the team at Emfast Limited have ensured that customers get all the information they need, with technical knowledge available both via the website and face-to-face.
The Wellingborough firm, which specialises in fasteners and fixings, launched its new website last year, including an e-shop that gives customers access to thousands of products that can be ordered for next-day delivery or trade counter collection.
The website includes technical details of all products so that customers can find exactly what they need to complete a job, from nuts, bolts, screws and rivets both blind and solid type, as well as associated engineering adhesives, abrasives, hand tools, lubricants, safety wear and construction fixings. Other products include clinch fasteners for sheet steel, such as rivet nuts, capacitive discharge weld studs and self clinch nuts and studs.
Director Dee Legg said: “All products have a photograph and a description so that customers can find exactly what they need before they order through the e-shop. We have a vast range, so people need to be sure they are ordering the right product.
“Although many people prefer to shop online now, and they need the same level of advice and support as those coming in to buy over the counter, we are also finding that the trade counter is as popular as ever. Where customers do come in, we have a team here who can offer expert advice on which products will work best for the job they are doing – often going through drawings and plans with customers to work out what’s required.”
Emfast is based in Sanders Road on the Finedon Road Industrial Estate, call 01933 229110, email or visit the website www.emfastonline.com