AWARD-winning Wellingborough firm Technocopy Solutions have seen a dedication to providing the very best in customer service rewarded.
The company picked up the Service Excellence Award at the recent SME Northamptonshire Business Awards, and were subsequently named overall Business of the Year at the same ceremony.
Technocopy Solutions supplies photocopiers and print hardware alongside software solutions and support services to its’ customers to ensure that they are getting the best deal to meet their printing and copying needs.
The awards reflect success in the firm’s stated aim to continue improving that customer service through a range of initiatives, including the widespread adoption and roll out of Print Audit Infinite Device Management.
The remote management software tool allows Technocopy Solutions to optimise the performance and management of all installed print devices, so that customers no longer have to call the office when they need supplies, or provide their meter readings. The software does all of this for them, saving the customer both time and money while helping to improve the carbon footprint of the business. The clear benefits of implementing this software have been so well received that every new customer machine Technocopy Solutions supplies has the software installed.
Initiatives such as this are what keep the Sanders Road firm continually growing and moving forward. The core business is centred around a sustainable long-term strategic approach to clients’ print needs, including a free print assessment to establish and understand print related costs. This in turn leads to obtaining advice on how a managed print services contract can reduce costs, decrease wastage and create operational efficiencies.
Equipment rental is the best available option for the majority of customers, offering a fixed affordable monthly amount, which customers can budget for, and it allows the most cost effective and efficient device to be in place there and then.
For further information or advice from Technocopy please feel free to call 08442 480031, email or go online at www.technocopysolutions.com