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Top class: HR specialist lifts customer service award

Its high levels of customer service have earned an HR services consultancy a national award.

Kettering-based HR Solutions has collected the Gold Trusted Service Award for 2022 from customer insights company Feefo. The awards are based on rating received from clients – to achieve the Gold Trusted Service 2022 award, a business had to collect at least 50 reviews over the two years to January 2022 and achieve a service rating of at least 4.5.

HR Solutions chief executive Greg Guilford said: “This fantastic achievement is a brilliant reflection on the whole team.”

The company runs regular campaigns with Feefo to generate genuine feedback for both retained and HR Knowledge Base clients. It currently boasts a Feefo score of 4.9 stars out of a possible five.

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