Assistance in acquisition


1st January 2019

Legal Briefing


US company ACF Technologies Inc. has acquired customer service solutions provider Q-nomy (UK) Ltd, with assistance from law firm Hewitsons.

ACF is a leading provider of technologies that help organisations to improve their customer services, including queue management, appointment scheduling and feedback systems.

Woking-based Q-nomy (UK) Ltd is the UK subsidiary of Q-nomy Inc., a top global provider of omni-channel customer journey and customer experience optimisation software. Its clients include government departments and NHS trusts.

The acquisition gives ACF its first foothold in the UK, which the company will also use to move further into Europe, enabling it to better serve these markets.

ACF CEO Jan Opalka said: "As ACF grows, we continue to seek out innovative companies and technologies that can help us transform the customer experience landscape.

"With Q-nomy (UK), we saw a great opportunity to acquire a footprint within the UK and serve as a launchpad into Europe."

He added: "The whole process ran very smoothly, thanks to the high level of expertise and the excellent service provided by the Hewitsons team."

Hewitsons, which has offices in Northampton, Milton Keynes, Cambridge and London, acted for ACF in the deal, handling the acquisitions of shares.

The work was referred to the firm from Hutchinson, a fellow member of Law Exchange International (LEI), which is a global network of trusted independent law firms that Hewitsons founded in 1994.

Partner David Browne, Head of Hewitsons' Northampton Corporate team, led the project, together with Neil Harpham, a Partner in the Corporate team.

David said: "We are delighted to have assisted ACF Technologies Inc. in its successful acquisition of Q-nomy (UK) Ltd.

"International deals like these require significant time and attention. Our team worked quickly and efficiently to achieve the best result for the client.

"This project demonstrates the value of LEI, which gives clients access to a network of trusted legal services around the globe. Within minutes, companies and private individuals can be connected with respected solicitors on the other side of the world through their local firm."

For more information about Hewitsons, visit