Judged on their performance

York Ward & Rowlatt

1st February 2018


York Ward & Rowlatt

ENVIABLE sales figures are testament to the ongoing success of York Ward & Rowlatt, which is celebrating 60 years of holding the Vauxhall franchise.

The company, which traces its roots back to 1841, is proving to be one of the most successful Vauxhall dealerships in the United Kingdom with ten new vehicles being sold each day. This performance has helped earn the dealership Vauxhall's prestigious Customer Excellence Award for four years running.

Such an impressive record confirms just why customer service has always been and remains a priority for the team headed up by Managing Director Nick Hughes who has worked for the dealership for 33 years. His long service is not unusual, with more than half of the 65-strong team of full-timers at the dealership in St John Street, Wellingborough, notching up more than a quarter of a century.

Nick said: "In the motor trade it is unusual for people to remain with the same dealership for such a long time, but it does mean that when we talk to customers they can feel confident that we will deliver our promises.

"We are judged by our performance and believe this commitment to customer service makes all the difference."

The company has a wide range of options for businesses from sole traders to businesses looking to upgrade and expand their fleet. The sales are backed up by a service team which works on-site 364 days a year.

In 2017 the dedicated team completed more than 3,000 MoTs and the parts team delivered more than £1,000,000 of Vauxhall parts to independent garages around the county.

Nick said: "It has always been important for York Ward & Rowlatt to not only be known for selling vehicles at competitive prices but for also offering impressive service and repairs facilities. This means customers can feel confident we are here when they need us."

A recent survey revealed that after more than 10,000 parts, service and vehicle transactions in 2017, 98 per cent of customers would recommend to friends and family.

Nick said: "We are very proud of our history and our track record but just as important to us is what we can offer customers today and in the future."

For further information see the website at www.yorkwardandrowlatt.co.uk or call 01933 443403.

York Ward & Rowlatt