WINTER, thankfully, is all but over, leaving a legacy of bad weather and gloomy days, but nothing customers of Stanair Industrial Doors had to worry too much about.
The first few weeks of 2018 were certainly very busy for the team at Stanair. The UK received some astonishing weather in January, with strong winds and rain causing problems for homes and businesses in certain parts of the country.
The bad weather brought a lot of emergency call outs for assistance with doors that had been damaged by the wind – a grand total of 229 in January alone.
As part of the Stanair gold-standard service, the company always aims to have engineers on site within two hours following receipt of the call, and often sooner. The industry standard for response times is four hours from receipt of call.
Stanair Director Martin Wall said: “We’re always keen to make sure that we are still delivering on our word, which is why we regularly analyse our response times to make sure this is still the case.
“We’re delighted to share that of the rapid response requests, our engineers arrived on site to assist customers within an average of one hour and 26 minutes. Better yet, 23 per cent of the emergencies were responded to in under an hour.
“The bad weather brought plenty of challenges for many businesses across the country but it’s great to see that we’re still delivering fantastic response times to our customers, meaning that they can get their sites secured and back to running their businesses with minimum disruption.”
The Telford Way firm supplies, installs and maintains virtually any kind of industrial door or shutter, and the product range includes doors and shutters of all types as well as a complete range of physical security products, including security shutters, collapsible gates, barring systems and access control systems.
For more than 40 years the company has worked hard to build a reputation not only for quality products, but also for meeting and exceeding customers expectations and acknowledging and surpassing industry standards for response times.
For further details, contact Stanair Industrial Doors on 01536 482187 or visit the website www.stanair.co.uk