REPAIR Not Replace have had a busy few months including welcoming Kyle Bartlett, who has joined from a competitor. Kyle is a Samsung-trained and approved technician and his expertise on Samsung adds more knowledge to the team.
Kyle said: “I believe Repair Not Replace are faster, more flexible in the repairs they are willing to do and cheaper.
“I love the fact the company is in the community, donating three per cent of its profits each year and having that personal one-to-one service. When you ring or contact Repair Not Replace, it is me or Mark you speak to and it is us who are doing the repairs, so we can get to know our customers.”
Repair Not Replace have been busy signing up more business accounts which makes having a mobile phone or tablet fixed so much easier.
Director Mark Jones said: “We have been setting up several business accounts a week for local businesses. What they love about our business account is we come to them. There is no having to drop phones off, taking them off site, which can lead to all sorts of health and safety issues if an employee has an accident whilst dropping off phones to a repair shop, are they covered under your insurance?
“If the phones or tablets get lost or stolen en route you have a GDPR breach, most companies, no matter how small, do not want the hassle. We can fix one or multiple phones in our van outside their premises and collect the phone from the door. We also offer discounts to our business customers, itemised invoices with 30 days to pay and free advice and support.
“There is no minimums and no retainers. We have been doing many of our secure phone wipes for business customers recently, as a factory reset is not enough under GDPR when handing the phone to another employee, selling it or disposing of it, and having an account makes this an easy process. We would encourage all businesses to sign up so if do need us it is ready.”
Many personal customers also choose to have their phone or tablet fixed whilst at work, they keep working whilst Repair Not Replace fix in the van in one hour and then pay through chip and pin machines. To set up a business account or for more information email or call free 0800 047 2047. All details are on the website www.repairnotreplace.co.uk