AFTER building a reputation for efficiency, dependability and excellent customer service, WT Transport is celebrating its 20th anniversary happy in the knowledge that recent investment has taken the company to new heights.
Operating from a new £15m hub on the Brackmills Industrial Estate that was opened in March by THE Pallet Network (TPN), WT Transport has enjoyed significant growth since it became a member of the network in 2015.
The appointment of Elaine Neal as Business Development Manager has driven expansion, allowing MD Warren Tattersall and the rest of the team to focus on maintaining the standards upon which the haulage and warehousing firm has always prided itself.
Warren founded WT Transport in 1997 and ran only vans until 2009, when he acquired his first truck, a 7.5-tonne Mercedes-Benz Atego. This marked the beginning of the strong, sustained expansion, resulting in the modern fleet of 40 rigid trucks and tractor units and 13 vans the company operates today. The new facility on Brackmills includes 164,000 square feet of internal operational space and capacity for 8,000 pallets a night.
The number of pallets handled each night has increased by 900 per cent since the firm joined TPN, servicing the MK postcode and providing deliveries and collections from across the region, including all NN postcodes, to Milton Keynes, Bedford, Buckingham and the surrounding area. WT Transport holds the TPN Certificate of Excellence and is ISO 9001 recognised.
Being a member of THE Pallet Network Ltd allows the firm to offer a service that ensures goods are delivered by a local company, with sound knowledge of the area, but with ease of access to more than 120 depots throughout the UK and Ireland. This means offering quarter, half and full pallet rates and a range of delivery options including next-day and economy rates. Track and trace technology allows customers to see where their consignments are at any stage of the journey. With use of an Epod, digital signatures can be seen on the track and trace system as soon as the goods have been signed for, generating real time information and proof of delivery and management reports where required.
Elaine Neal said: "When we joined TPN in January 2015 we were processing around 280 pallets per month, now we are regularly 5,000 pallets a month.
"Warren made a substantial investment in growth and expansion, including employing me as an experienced business development manager at the start of 2016. This drive from the top, combined with the hard work and dedication of our customer services team, warehouse staff and delivery drivers has created this success."
For WT Transport, the important thing is the can-do attitude and personalised service. A combination of some of the most up-to-date technology, new purpose-built premises with a pallet capacity that allows it to compete with some of the biggest firms in the haulage sector, and a focus on traditional family values is at the core of the firm's success.
Communication with customers is strong, with a focus on direct conversations between corresponding disciplines, so that customers get to know who it is they're dealing with and a clear understanding builds as to the needs of the customers and the services WT Transport can provide.
Elaine added: "We try to put opposite numbers at WTT and the customer in touch with one another so that they can build up a good working relationship and the customer gets to know and trust the person they regularly deal with.
"Haulage and logistics firms can sometimes give the impression of being large and impersonal and we want to get away from that. We have all the technology and infrastructure we need, but we never lose sight of the need for excellent customer service and a friendly, family business approach, however big or small the customer."
A warm welcome awaits anyone who wants to visit the WT Transport operation to find out more about what it can do. Call Elaine Neal on 07921 879428 to arrange a visit.
Find out more at www.wttransport.com