CUSTOMER experience is a key brand differentiator. Knights of Old Group obsesses over the ongoing experience customers have with the group. How the phone is answered, how polite drivers are – the touch points are endless.
Customer service isn’t just a department within the group, Knights of Old Group are a business in the service industry, and great customer experiences define it as a company.
With operational partners throughout the UK, Ireland and Europe and an international network of global partners, The Knights of Old Group offer a seamless logistics service that consistently delivers.
Customers benefit from the scale that the group can offer, combined with the highly bespoke levels of service that only individual operators can deliver.
From initial consultation to implementation, the ethos of the group is to listen, to make sure it fully understands customers’ logistics requirements and aspirations in order to deliver the right solution for them.
In road transport, the group offers: coverage across UK, Ireland and Europe; overnight distribution; pallets, part loads and full loads; express same day delivery; hazardous cargo and contract logistics
Its warehousing offering includes: 237,000 square feet of space; 21,000 racking locations; ambient environment; BRC and complex fulfilment expertise.
Accreditations include: BRC Storage and Distribution, FORS Silver – Luton and FORS Bronze – Kettering, Derby and Ruddington
To find out more, call 01536 533544, email or visit the website www.knightsofoldgroup.com