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The Mum Test

WHEN you know your parents may need some help you want to know that they will be in good hands and treated how you would treat them.

Home Instead East Northants cares about quality and when recruiting staff to look after clients does ‘The Mum Test’. So, if they wouldn’t want them looking after their own mum, then why would they want them looking after their clients!

It can be a daunting task when you start to realise mum or dad might need care because we all see our parents managing and completing their daily tasks. But when they start to get frailer and more vulnerable it can be a hard time for you as well as your parents to get used to.

Mark and Rosina Darnell started Home Instead East Northants because when their parents needed help, it wasn’t available and this is why the company considers it important to try to make it as relaxed and centred around clients as they possibly can, because if they can relieve some of the stress, then hopefully it means that you can enjoy the time you have with your parents without the stress of worrying about the tasks you know need doing.

The main mission is To Change the Face of Aging and to do this Home Instead listens to what clients want, providing a bespoke service that is flexible to individual client needs.

Integrity is vital because building relationships is important, there are no 15-minute calls because it’s not possible to achieve much in 15 minutes, this is one of the reasons why Home Instead are different.

Home Instead East Northants looks after 160 people across East Northamptonshire and are thrilled to be able to help keep people in their own homes as it is a well-known fact that people enjoy their home comforts and familiar surroundings to continue to thrive.

A recent testimonial from a client’s wife read: “Overall a positive experience. Good to be able to rely on a CAREGiver arriving on time with a timely phone call about the last-minute change. Carers are all friendly as well as efficient. The client was always treated as a person with good humour. I consider the regular CAREGivers as my friends and I miss our daily chats.”

Home Instead East Northants provides a very different home care service, which puts the dignity of clients foremost, and quality over quantity when recruiting new CAREGivers.

If you know someone who may need a service, from companionship, home help, personal care or dementia care, call 01933 678775 and a Care Managers will visit to discuss your family’s needs at a time that’s convenient for you.

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