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Using a broker to settle a claim will pay dividends

SOMETIMES whether you are a commercial insurance customer or a personal one, understanding what to do in the event of a claim can be difficult and stressful. Making sure the correct processes are followed in order to ensure the best, most appropriate outcome can be a minefield, particularly when in already distressing circumstances. Using your insurance broker at times like these can both help to calm the situation and make sure that the process is moved along appropriately with the insurer.  Your broker will be able to help you collate all the relevant information and present it to the

SOMETIMES whether you are a commercial insurance customer or a personal one, understanding what to do in the event of a claim can be difficult and stressful. Making sure the correct processes are followed in order to ensure the best, most appropriate outcome can be a minefield, particularly when in already distressing circumstances. Using your insurance broker at times like these can both help to calm the situation and make sure that the process is moved along appropriately with the insurer.  Your broker will be able to help you collate all the relevant information and present it to the insurer in the right way.  They should be able to advise you on approved repairers and fire and flood specialists if required. At BHIB we have recently had an excellent example of how we worked with our client and the insurer to achieve a very positive outcome for our client. On 22nd August 2016 at 10.30am, our client who had her personal assets insured with our Private Clients division called and spoke to one of our Account Brokers in that team.  She wanted to report the loss of an 18ct Zodiac earring, of significant value.  She had lost it the day before whilst in London with her Granddaughter.  She had checked with the taxi firm she had used, along with the hotel she had stayed in but to no avail. Out Account Broker reported the claim to Covea, the insurer after speaking with the client.  The insurers confirmed that they were happy for the client to get an estimate from Elizabeth Gage, the jewellers to make a duplicate.  Our Account Broker confirmed to the client that the estimate could be sent directly to her for her to deal with and pass onto the insurer.   The estimate was received from the jewellers at 12.10pm the same day and sent to the insurer.  At 2.45pm, not even 5 hours after the claim was first reported, Covea made a cash offer to the client.  This was presented to the client, who was very happy to accept it and provided her bank details for the payment.  The insurers confirmed that a BACS payment was processed at 3.25pm that same day. By using the broker, BHIB in this instance the process was undoubtedly quicker and more efficient because we understood the process required and who to speak to at the insurer to move the claim forward.  The client was so pleased and commented that “the whole process was efficient, speedy, dealt with with common sense and empathy, with no laborious claim form filling” This clearly demonstrates that using the skills and knowledge of your broker in the event of a claim can help you as the client get a positive, quicker resolution to your claim. For advice on your insurances or a claim call BHIB Insurance Brokers on 01604 630003 or visit www.bhibinsurance.co.uk

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