Appointment reinforces customer service focus

HR Solutions

1st December 2018

What A Year

HR Solutions

HR Solutions of Kettering has appointed a new Customer Services Executive.

The appointment of Yana Arif follows HR Solutions' recent run of award nominations for customer service excellence. The company was a finalist at the Northamptonshire SME Awards last month in the category of Service Excellence after demonstrating 'outstanding assistance and advice to those who buy or use the organisation's services'. This was preceded by making the final three out of over a hundred businesses for the Customer Commitment Award at the inaugural Northamptonshire Chamber of Commerce Awards in September. There the company was recognised as a business with 'a focus on customer service and care' who 'demonstrated excellence and commitment in the ever-important area of customer service'.

Yana, who has a background in recruitment and training, will work with HR Solutions' clients to ensure that their requirements are continually met in relation to HR retainers, administration, payroll, e-learning and policy compliance services, as well as making sure they're kept informed about upcoming seminars and free monthly webinars.

Yana said: "I am delighted to have joined a company that truly has its customers at its heart and look forward to working proactively with clients to ensure they are getting the best return on their HR services investment."

Managing Director of HR Solutions, Greg Guilford, added: "We are proud to welcome Yana to the team and know that she will be a vital part of our ongoing commitment to provide service excellence to our customers.

"Being a small business ourselves with employees of our own, we understand how much responsibility sits on our shoulders. Our clients are trusting us with their team's personal information, legal compliance duties and, quite often, confidential information relating to their business.

"We have been recognised ahead of many other businesses in the county for our approach to customer service and it means a lot to us. Having Yana on board will really help us to be the best that we can possibly be for our clients."

HR Solutions supplies outsourced HR support to clients from small care agencies to multi-national technology firms and boasts over 300 clients in a wide range of industries including financial services, charitable, medical and hospitality sectors. Services available include HR health checks, bespoke documentation and handbooks, employment advice and more. To find out more, go to