By Vita Whitaker
MAYBE it's my Italian heritage but I've always believed in the value of family in everything we do - at home or at work. Staying close, working things out together - and talking (always talking) are keystones of family life.
In work, as at home too. So, in these extraordinary times I wanted to reach out to our staff, partners, customers, and everyone in the extended supply chain, that have supported our wonderful business for more than 25 years.
The first thing to say is that while our premises are closed, our business is still there for you. Call our office and you'll find that we have connected a network of all our professionals working from home. Apart from my visits to collect post and do some office housekeeping, the premises will remain closed for the duration. Our phone, IT systems and accounts are all working seamlessly. All areas of the Whitco business will operate throughout the crisis - apart, of course, from the routine movement of people.
If you have a gas leak, a hot water failure, a malfunctioning fridge or freezer, or a similar serious problem call us, as ever, on 01832 735007 and we'll be there for you. We will also offer free of charge technical advice over the phone to support businesses with any machine faults, where we feel it safe and correct to do.
Customers who have paid a deposit on a project and we haven't been able to complete it yet, your deposit is ring fenced and secure. As soon as we can, we will carry out a risk assessment and proceed with your prior consent.
The same thing applies to work in progress. We are contacting all our customers with individual plans to move things forward as soon as safe and practicable.
Our guiding principle throughout the outbreak is to be strong, to be smart and to be safe. And that goes for everyone in the extended Whitco family. Together we will emerge from this stronger and fitter to face the future challenges.
To contact us email us at hello @whitcoltd.com, phone or keep an eye on our website www.whitcoltd.com for updates.